KIDDOLEGO values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website kiddolego.lk A and make transactions for product samples.

1. Information We Collect

We may collect the following types of information when you use our website:

  • Personal Information: Name, email address, phone number, and billing/shipping address provided when placing an order.
  • Payment Information: Necessary details for processing payments, securely handled by third- party payment processors. KIDDOLEGO does not store or retain credit card details.
  • Website Usage Data: IP address, browser type, and interaction with the website, collected via cookies and analytics tools.

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and deliver orders.
  • To communicate regarding transactions, inquiries, or customer support.
  • To improve our website and customer experience.
  • To comply with legal obligations and prevent fraud.

3. Information Sharing

KIDDOLEGO does not sell or rent your personal information. However, we may share data with:

  • Trusted Service Providers: Payment processors and logistics partners assisting in order fulfilment.
  • Legal Compliance: Authorities when required by law or to prevent fraudulent activity.

4. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is completely secure.

5. Cookies and Tracking

We use cookies to enhance website functionality and collect insights for improvements. You may disable cookies via browser settings, but this may limit website performance.

6. Policy Updates

We may update this policy periodically. Continued use of the website after modifications implies acceptance of changes.

7. Contact Us

For privacy-related inquiries, please contact: Email:support@kiddolego.lk

 

Refund Policy

At KIDDOLEGO, we take pride in delivering high-quality products. Due to the nature of our business, we have specific refund and return conditions.

1. Eligibility for Refunds

Your information is used for the following purposes:

  • If an order is cancelled before dispatch, a refund may be considered after deducting applicable transaction fees.
  • Refunds for defective or incorrect items are processed only if reported within 48 hours of delivery with supporting evidence.

2. Non-Returnable Items

We do not accept returns for:

  • Physical damage from a customer
  • Custom-labelled or personalized sample requests.
  • Products damaged due to improper storage by the buyer.

3. How to Request a Refund

We do not accept returns for:

  • Email- support@kiddolego.lk with the order details and reason for the refund request.
  • If eligible, refunds will be processed within 10 business days via the original payment method.